The return period is 7 calendar days from the date of order delivery. For example, if the product was delivered on Day X, a return request can be placed within X+7 days.
We understand that, in some unavoidable circumstances, you may not like the product quality for a part of the order delivered. Hence we allow partial returns.
If you want to place a return request within 7 days of the product being delivered, you can go to the Orders tab on the top left hand side Menu Bar on the home page and select the order that you want to return. Within that , select the SKU you want to return and place a return request. Alternatively you can also write to us at firstname.lastname@example.org.
Upon receipt of the product by us in unused condition, we will authorize a refund directly into your account. We will need a valid bank account detail (Account holder name, Bank and IFSC Code to initiate refund process). You can also email us a cancelled cheque to our support mail id and we will refund on that basis.
We will arrange for a pick up by our logistics team when you place a return request. Rest assured, our goal is to provide seamless service and best quality products at amazing wholesale prices to you.
If there is a manufacturing defect, we will arrange for a site visit to verify the same. In such cases, we will provide a replacement. However, it is solely to the description of our inspection team to verify such claims. For Warrantied products, under warranty, we will accept the return on a no questions asked basis within warranty from the date of product delivery.
Yes. We provide exchange. While placing the return request, you can see the option of exchanging size.
Following are the reasons which can cause a return request rejection:
- Willful Orders and Returns : In case a customer repeatedly places orders and raises returns requests, we will suspend such accounts and reject return requests.
- Products without primary packaging : Products would only be accepted if they are in saleable condition. It should have primary packaging therefore as was available during the delivery of the product.
Just keep them pre-segregated with primary packaging intact.
Order Cancellation Policy
Login to the website and visit the Orders section on the left hand side menu bar on the home page. Browse to the relevant order to place a cancellation request.
An order can be cancelled any time before it is delivered.
No. We understand that sometimes you may like to change your purchase decision, so you may cancel your order any time before delivery. There are no charges or fees for the same.
However, for customers who repeatedly place orders and cancel, the account is liable for suspension.